Cancellation & Refund Policy

You can request to cancel an order from your account order history, subject to the order's current stage.

Full refund: If your order has not yet been shipped, or if you cancel within 2 hours of placing it, you will receive a full refund of the amount paid.

Partial refund with return: If your order has already been shipped and is in transit (and the 2-hour window has passed), the shipping charge is deducted and the remaining amount is refunded. We then start a return so the parcel can be collected.

Not eligible: Once an order is out for delivery, it has reached its final stage and can no longer be cancelled. Delivered and already-returned orders are likewise not eligible for cancellation.

How refunds are issued: Refunds are made to your original payment method. Depending on your bank or provider, it may take 5–7 business days for the amount to reflect.

If you have any questions about a cancellation or refund, please contact us using the details on our Contact page.